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FREQUENTLY ASKED QUESTIONS(FAQ'S)

My Account & Website

What are the advantages of registering on mypeachtree?

After registering on mypeachtree account you would have following advantages:-

  • Quick order processing
  • Tracking of all your orders,by visiting order section of my account
  • You can add multiple addresses for quick order processing when you place order in future
  • You can save your favourite items in wishlist and when you wish to buy them you can easily move them from wishlist to your shopping cart for happy shopping experience

Is it necessary to register on Mypeachtree.in?
Yes it is necessary to register on mypeachtree.in for processing an order

How do I become registered member of Mypeachtree ?
Click on register button at the top right corner of website homepage.A pop up window with registration form will appear ,fill in details and click on submit button at the bottom of form and this will complete your registration on mypeachtree.in and you will receive confirmation message for registration


What should I do if I am unable to place order on mypeachtree.in?
Mypeachtree.in is designed in a manner to support all reputed browsers like chrome,mozilla,internet explorer,etc and if you are facing problems kindly update your browser or if still you faces the same problem kindly get in touch with our customer support team @9811247690 or e-mail us on support@mypeachtree.in

What should I do if I have forgotton my password?
Just click on login at the top right corner of website homepage,click on forgot password on the pop up window,provide your registered e-mail address,we will send you link to reset your password on your registered e-mail id

Managing Order

How do I track the progress of my order?

  • Once your order is shipped,you will receive one sms and e-mail notification with your order details
  • You can click on the link provided and track down the real time status of your order
  • You can also track down your order by visiting www.mypeachtree.in and loging into your mypeachtree account and by visiting my order section of your account

What are various order status on courier partner site?

 

  • Order Declined-Payment unsuccessful:-The online payment attempted by you did not succeed so try another payment option or use another card for payment option
  • Order Confirmation:-Order is confirmed by mypeachtree.in and payment done by you is successful and in case of cash on delivery your order is being processed.
  • Order Shipped/Dispatched/In transit:-Order is shipped from our warehouse and now your order is in transit
  • Order Delivered :-Your order is delivered to the shipping address mentioned by you at the time of placing order

 

What are various payment options available on site for making payment?
The various payment options available on website for making payment are :

  • Debit/ATM card
  • Credit Card
  • Internet Banking

What is the Card Verification Number (CVV) on my credit card?

The Security Code or the Card Verification Number (CVV) is an important security feature established by credit card companies in order to reduce the risk of Internet fraud. This number doesn't appear on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

CVV Numbers for different cards are placed in different locations on your card:


If you have Visa/Mastercard/Diner's/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right hand side above the card number.


Shipping and Delivery

When should I expect delivery of my order?
We start processing your order within 24 hours of order placed by you and try to deliver within mentioned delivery days for your order.But in case of any unforseen circumstances like strikes,floods,or some other reason your order might get delayed,but please be assured that this delay can be track down through checking real time status of your order through link sent to you in the email at the time when your order got shipped from our warehouse or you can directly contact our customer care no at 09811247690 or drop us mail at support@mypeachtree.in

Can mypeachtree send order without an invoice as my purchase is a gift ?
Unfortunately,mypeachtree cannot ship any product without an invoice.To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.

My purchase is a gift.Can it be gift-wrapped?
Sorry currently gift wrapping facility is not available on site,whenever this facility will be available it will be displayed on site

What should I do if I am unavailable at the time when my package arrived?
Our courier partner usually takes prior confirmation before delivery of your order,and in many cases they also make three attempts to deliver product at your shipping address.In case of any other clarification feel free to contact our customer care representative at 09811247690 or write mail to us support@mypeachtree.in

Does mypeachtree deliver products internationally?
We are currently not delivering products outside India